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Emergency Dispatchers

Finding Control in the Chaos: A Case for Mindfulness in the Dispatch Center

Madeline R. Marks, MS, Annelise Cunningham, MS, Clint Bowers, PhD

Aug 24, 2018|AEDR 2018 Vol. 6 Issue 2|Original Research

Emergency dispatchers serve as a unique population to examine the impact of exposure to trauma given their continuous indirect exposure to stressful and traumatic calls. Furthermore, the unique experiences of emergency dispatchers warrants consideration of preventative measures to mitigate the negative outcomes associated with the job. Due to the continuous stress and exposure to trauma, present perceived control is offered as a variable of interest. Present perceived control (PPC) is examined in two studies by the present...

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Research Literacy Among Emergency Dispatchers at an Emergency Communication Center: Developing Capacity for Evidence-Based Practice at Dispatch (A Pilot Report)

Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Holly Downs, Bryce Stockman, Jeff J. Clawson, MD

Mar 07, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Expanding the role of evidence-based practice (EBP) in emergency medical services is a matter of increasing importance to researchers and practitioners alike. However, this movement toward EBP has not yet been applied to one critical area of prehospital care: emergency dispatching. The primary reason for this gap is that emergency dispatchers (EDs) struggle to develop a research culture able to produce enough well-conducted studies to move toward true EBP. One starting point with documented potential for building the research capacity in a field is to develop...

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