The present study obtained subjective input from emergency telecommunicators regarding their greatest work-related stressors according to five categories: 911 calls, radio traffic, interactions with coworkers, interactions with management, and work-life balance. In addition, this study obtained emergency telecommunicators’ subjective ideas for prevention and intervention strategies that they would like to have implemented in the workplace, at home, and in the community.

Read more

The purpose of this qualitative study was to determine the effects of occupational identity on the psychological needs of emergency telecommunicators on and off the job, as well as to learn their recommendations for improvements which would strengthen psychological well-being both onsite and offsite.

Read more