Jessica Hutchens and Jeri Phillips, training specialists with Guilford Metro 911, talk about the foundational training that all Emergency Dispatchers should receive. They discuss what skills are necessary for an Emergency Dispatcher to have, how those skills can be improved, and ways to make it easy and fun in your comm. center.
Jody Mader, Master ETC-I Instructor and 2025 Instructor of the Year, shares some insights she’s gained in her 18 years of experience in emergency telecommunications. She discusses how she became interested in adult education, how to customize the ETC curriculum while still meeting the training standards, and how you can start improving your program one change at a time.
Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it.
Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more.
Super-nerd Kevin Pagenkop talks about the very necessary, very fun Halloween protocols that he created—Protocol 28: Zombies, Protocol 47: Monsters, and Protocol 666: Vampires.