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Principles of Emergency Mental Health Dispatching with Jim Marshall and Jay Scott

Jun 06, 2023|Dispatch in Depth

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Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more. 

This is the first of a two-part series on handling callers in crisis. Stay tuned for part two! 

For Your Information: 
Statistics about Suicide in the United States: 

Check out the 911 Training Institute’s website:  

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis in Fall 2023: