Topic: quality improvement

PSAP Leadership Perceptions of Quality: A Six-Dimensional Model

Public Safety Answering Point (PSAP) quality can have life-or-death implications. The quality of service provided by PSAPs is inconsistent due to the lack of mandatory standards of care at the national, state, and local levels. Public demands and duties placed on PSAPs have grown due to technological changes, civil cases alleging negligence, and the emergence of national recommended standards of care, yet governments at all levels have been slow to create governance structures to...

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Bridging the Gap with Tony Guido

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode21-2018-06-12-Tony_Guido_mixdown.mp3Podcast: Play in new window | Download (Duration: 21:24 — 29.4MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving...

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Respect Resistance with Mike Taigman

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode14-2018-02-16-Mike_Taigman-r2_mixdown.mp3Podcast: Play in new window | Download (Duration: 26:27 — 36.4MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.  ...

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