Is Emergency Medical Dispatcher Low-Acuity Code Selection Influenced by a User-Interface Software Modification?
Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Bryon Schultz, BA, Lisa Burnette, Jeff J. Clawson, MD
Sep 06, 2018|AEDR 2018 Vol. 6 Issue 2|Original Research
Sick Person (Specific Diagnosis) is one of the most commonly used Chief Complaint Protocols in the Medical Priority Dispatch System™. Within the Sick Person Protocol, the 26-A-1 coding represents a group of patients with no specific identifiable complaint. This vague categorization presents a problem for dispatch systems and EMS responders alike, since so little is captured about the patient's true condition. The objective of this study was to determine whether changing the order of the "No" answer choice on the...