Emily Hotz, B.A.

Stress & Wellbeing in Emergency Dispatchers

Paul J. Bourgeois, Ph.D., CRC, NCC, Emily Hotz, B.A.

Dec 22, 2021|AEDR 2021 Vol. 9 Issue 3|Original Research

The objective of this study was to describe the sources of stress, coping mechanisms, stress responses, workplace environments, support services, and employer strategies to mitigate stress experienced by emergency dispatchers.

Paul J. Bourgeois, Ph.D., CRC, NCC, Emily Hotz, B.A., Sharon Kwok, B.A.

Aug 11, 2021|Research Posters

Police officers, fire fighters, and emergency medical personnel are recognized for their hard work as on-scene responders, however the role of emergency dispatch is easily overlooked. The stressors that are seen in emergency responder work are also experienced by emergency dispatchers. While they are not experiencing these emergencies directly, this presents unique struggles for them.