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Hendrika Meischke, PhD, MPH

An Exploration of Sources, Symptoms and Buffers of Occupational Stress in 9-1-1 Emergency Call Centers

Hendrika Meischke, PhD, MPH, Ian Painter, Michele Lilly, Randal Beaton, Debra Revere, Becca Calhoun, K. D. Seeley, Yvonne Carslay, Cathy Moe, Janet Baseman

Aug 01, 2015|AEDR 2015 Vol. 3 Issue 2|Original Research

9-1-1 telecommunicators are uniquely exposed to numerous occupational stressors on an ongoing basis. Yet little is known about the sources of occupational stress and symptoms of stress in these workers and even less is known about variables that can serve as stressors or buffers to stress in the 9-1-1 call center work environment. We sought to explore the inter-relationships amongst job stressors, potential risk and protective factors, and symptoms of stress in 9-1-1 telecommunicators. Our long-term goal was to use outcomes of this study to guide and...

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Multilevel Factors Associated with Stress in 9-1-1 Telecommunicators

Hwa Young Chae, MPH, PhD, Hendrika Meischke, PhD, MPH

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Although diverse factors associated with occupational stress have been examined, little is known about it among 9-1-1 Telecommunicators (TCs). As the first of the first responders, they experience post-traumatic stress disorder due to vicarious trauma and often work long-shifts and overtime. A more comprehensive assessment of the factors associated with stress among TCs is crucial for development of interventions to reduce occupational stress in call centers...

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