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Case Report

Response to First Reported U.S. COVID-19 Case Enhances Protocols and Alerts

Kurt Mills, Eric Cooper, MD, Mike Taigman, MS

Jun 03, 2020|AEDR 2020 Vol. 8 Issue 1|Case Report

On January 19, 2020, relaxing in his Snohomish County living room and watching the early news reports about Coronavirus Disease 2019 (COVID-19) in Wuhan City, Hubei Province, China—the city he'd just returned from—the patient became concerned. He had not been feeling well and decided to go to his primary care physician. Shortly after arriving at the physician's office, his doctor contacted the Health District Officer. They drew a blood sample and overnighted it to the Centers for Disease Control and Prevention (CDC) lab in Atlanta. The patient went home to...

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Experience Can Lead a Dispatcher Astray

Brenda Argyle

Apr 09, 2019|AEDR 2019 Vol. 7 Issue 1|Case Report

Utah Valley Dispatch Special Service District is located in Spanish Fork, Utah, and provides centralized dispatch services for police, fire, and Emergency Medical Service (EMS) agencies in Utah and Juab counties. All 45 dispatchers working in the center are certified in CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD). These dispatchers are trained to give lifesaving instructions to callers during emergency medical situations. At the time of the call, the EMD was on her fourth week of training and taking 911 emergencies as well as...

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Case Report: Extreme Weather Creates Crisis Moment for CPR Patient, Family, & Emergency Medical Dispatcher

Greg Scott, MBA, EMD-QI, Alysia Czmuchalek

Apr 04, 2022|AEDR 2022 Vol. 10 Issue 1|Case Report

On January 31, 2022, beginning at about 1730hrs, southern Saskatchewan was overtaken by an extreme blizzard affecting a population of approximately 600 000 people. As the snowstorm raged, the team working at Medical Communications South was closely watching the provincial Highway Hotline website for a real-time view of road conditions. This website displays a map of the Saskatchewan road network, with roadways color-coded to indicate current driving conditions. The team watched as the map rapidly changed from yellow, the color of common winter conditions, to white--travel not recommended—and again to

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