Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills. 

For Your Information: 
Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/  

Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/