Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency. 

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Police officers, fire fighters, and emergency medical personnel are recognized for their hard work as on-scene responders, however the role of emergency dispatch is easily overlooked. The stressors that are seen in emergency responder work are also experienced by emergency dispatchers. While they are not experiencing these emergencies directly, this presents unique struggles for them.

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