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The Importance of Peer Support Programs with Melissa Alterio

Nov 09, 2021|Dispatch in Depth

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Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers. 


For Your Information: 

Read Melissa’s paper:  

Follow Cobb County: 

Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers:  

Learn more about the potential impact of incident related imagery by reading Jeremy DeMar’s paper:  

Read Adam Timm’s book about leadership: