Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback. 

For Your Information: 

Keep up with WAST here: 
https://www.ambulance.wales.nhs.uk/ 
https://www.facebook.com/welshambulanceservice 
https://twitter.com/WelshAmbulance 
https://www.instagram.com/welshambulanceservice/ 

Read Dr. Brady’s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users