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Caller in Crisis with Jim Marshall and Jay Scott

Nov 28, 2023|Dispatch in Depth

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Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. 

For Your Information: 
Listen to the first part here:  

Statistics about suicide in the United States:    

Check out the 911 Training Institute’s website:    

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: