Emergency Operations Centers generate enormous volumes of information daily. Unfortunately, much of this data remains archived without undergoing careful analysis. However, well-managed and reliable data can lead to trustworthy analyses and, consequently, reliable decisions.
It’s essential to recognize that individual self-perception of performance may not perfectly align with data-driven evaluations. These evaluations represent a robust and structured method for raising awareness and, perhaps, achieving quality improvement
Burnout prevalence among healthcare workers has skyrocketed worldwide in the recent years. Machine learning can help to act upstream and
therefore prevent psychopathologies by predicting compromised wellness among EMS frontliners.
Emergency Medical Telecommunicator remains a fast-changing role in pre-hospital medicine. Some research has been carried out that examines call-taking, dispatch protocols, and stress levels.
As an EMD Instructor that qualified in 2003 on MPDS Version 10.4, there have been a significant amount of changes in the last two decades. The EMD course is a 24 hour instructor led course and the length of the course has not changed from the first iteration and formalised curriculum developed for Version 11.
Most UK ambulance services undertake a secondary assessment of 999 calls with nurses and paramedics to best manage delays in responses and reduce inappropriate admissions to hospitals. However, little is known about the differences in the types of cases managed by the two professions comparatively, their clinical outcomes, and the quality and safety they offer.
Dispatchers may work schedules ranging from 8 to 10 to 12-hour shifts, with additional scheduled or emergency overtime, spanning evenings, weekends, and holidays. The long periods of boredom punctuated by the chaos of multiple crisis calls during staff shortages and the work of dispatchers has been rated as one of the most stressful jobs in America, according to O*Net (2019).
