Isabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing the effects of trauma in your own life right now...
Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching...
Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of...
Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why "Tell me exactly what happened" matters, and parallels between police work and research...
Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami's experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers...
Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center...
Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe...
Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs...
Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading...
Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders...
