Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response.
Situational awareness (SA, also called situation awareness) is the ability to take in relevant information about an event in order to understand it and take effective action. Maintaining effective SA as an emergency medical dispatcher (EMD) may be more difficult than in other, similarly complex roles because of the remote nature of an emergency call for help. This study attempts to provide insight on one remote SA situation by reporting on a simulation study in which cardiopulmonary resuscitation (CPR) instructions were provided over...
Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching...
Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of...
Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do...
Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor...
Based on known unpublished sources (e.g. emergency communication center managers, training officers, dispatchers), emergency communication centers (ECCs) around the world provide training for new emergency dispatchers and continuing dispatcher education. However, little information has been collected, or shared, between ECCs regarding specific training methods that are being used, which methods are successful, and what factors influence their success. The objective of this study was to describe what training methods are currently being used in emergency...