Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust discusses how he got into emergency dispatching as well as what it’s like to be a dispatcher with a disability.
Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center...
Kim Ruether, founder of Project Brock, gives some background on "Brock's Law" and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action...
Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices...
Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it...
Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller's perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic...
Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective...
Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one...
Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use...
Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911...
