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Dispatch In Depth Podcast

What's Really Going On? with Melissa Colon and Heather Hedgcock

AEDR Editorial Team

Aug 02, 2022|Dispatch in Depth

Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience. 

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