Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth.
Scott Arnold, Director of Design Systems and Operations, and Becca Zapata, Lead UX Researcher, are here to let you know that Motorola Solutions is more than a radio company. They go over their process of getting user feedback, aspects of user design you may be overlooking, and software to look forward to using in the near future.
Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth.
Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth.
Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers.
A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying.
Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying.
Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible, and the kind of effort required to become a full-fledged instructor.
Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls.
Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions.
