Topic: Police Dispatch

Characterization of Call Prioritization Time in a Police Priority Dispatch System™

Time-to-dispatch in a 911 center continues to be a topic of much discussion in public safety. This study represents a first attempt to classify a subset of time-todispatch, call prioritization time, the time required to gather critical information prior to dispatching the call. The study characterizes call prioritization time in two Police dispatching agencies by determining overall median call prioritization time for all Chief Complaints (CCs) in the agencies studied,...

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Research and the Realities of Police Dispatch

The reality of police dispatching is that there is nothing routine.  Police calls change frequently simply due to the type of business.  A perceived cold call of “breaking and entering” into a property can quickly turn into an in-progress ”robbery” when it is discovered that a suspect is on the scene and has a weapon.  A report of an “assault” can quickly turn into an “active assailant (shooter)” situation, one of the most dangerous and complex types of incidents.  The constantly-changing...

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The Distribution Of Emergency Police Dispatch Call Incident Types and Priority Levels Within the Police Priority Dispatch System

911 centers receive a wide variety of calls for police-related incidents. Using the Police Priority Dispatch System (PPDS®), a 911 Emergency Police Dispatcher (EPD) categorizes each incident with a specific Chief Complaint (CC) and prioritizes the case using a systematic alpha-numeric coding matrix. The wide variation in CC types and specific codes assigned can profoundly affect staffing and resource deployment decisions made by law enforcement agencies. However, the...

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