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Marc Gay

Factors Contributing to Emergency Dispatcher Levels of Stress

Kate Wahlgren, EMD, Andre Jones, PhDc, Audrey Fraizer, Christopher Olola, PhD, Dawn Faudere, EMT-P, EMD-Q, Isabel Gardett, PhD, Marc Gay, Mike Taigman, MS, Ronald Williscroft, QI, EMD

Aug 04, 2021|Research Posters

Studies have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work, however, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific factors contributing to dispatch stress and build better psychological health among this group.

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Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of Naloxone Administration on Scene

Richard E. Lindfors, NRP, EMD-Q, Byron Shultz, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Rob Lawrence, Danny Garrison, Shannon Smith, Todd Stout, Marc Gay, Mike Taigman, MS, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 13, 2019|AEDR 2019 Vol. 7 Issue 2|Original Research

Opioid overdoses have reached crisis proportions. One response has been to increase the availability of naloxone HCl (commonly referred to by the generic name naloxone), which reverses the effects of opioid overdose. The Medical Priority Dispatch System (MPDS®) includes instructions by which the Emergency Medical Dispatcher (EMD) can prompt the caller to find and use naloxone on overdose victims. However, these instructions are only provided on dispatch Chief Complaint (CC) Protocols on which overdoses are expected to be handled...

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Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of NARCAN Administration on Scene

Richard E. Lindfors, NRP, EMD-Q, Bryon Schultz, BA, Rob Lawrence, Danny Garrison, Shannon Smith, Todd Stout, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Marc Gay, Mike Taigman, MS, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 20, 2018|Research Posters

Opioid overdoses have reached critical proportions in the United States of America (USA or US) and worldwide. The US Centers for Disease Control and Prevention report that more than 90 Americans die every day from opioid overdose, and the epidemic was recently declared a national public health emergency. One response to the crisis has been to increase the availability of naloxone HCl (commonly referred to by the brand name NARCAN), a treatment that reverses the effects of opioid overdose when injected or inhaled. The Medical Priority Dispatch System (MPDS®) version 13.0 includes instructions...

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Factors Contributing to Stress Levels of Emergency Dispatchers

Kate Wahlgren, EMD, Audrey Fraizer, Mike Taigman, MS, Marc Gay, Ronald Williscroft, QI, EMD, Dawn Faudere, EMT-P, EMD-Q, Andre Jones, PhDc, Christopher Olola, PhD

Jan 20, 2021|AEDR 2020 Vol. 8 Issue 3|Original Research

There is now substantial research literature on the occupational stress among emergency dispatchers from multiple studies that have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work. However, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific...

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