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Research Posters

IS EMD LOW-ACUITY CODE SELECTION INFLUENCED BY A SOFTWARE MODIFICATION?

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Meghan Broadbent, MS, Bryon Schultz, BA, Lisa Burnette, Jeff J. Clawson, MD, Srilakshmi Sangaraju, MS

Aug 04, 2021|Research Posters

Sick Person (Specific Diagnosis) is one of the most commonly used Chief Complaint Protocols in the Medical Priority Dispatch System (MPDS). This protocol is often used when a caller does not report any specific or high-priority symptoms. Of particular concern is the 26-ALPHA-1 determinant code, which refers to a person with “No priority symptoms” and none of the specific symptoms listed on the ALPHA-code drop-down list (Fig. 1).

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CHARACTERISTICS OF HOSPITAL-CONFIRMED ACUTE MYOCARDIAL INFARCTION CASES CODED AS LOW-ACUITY AT DISPATCH

Christopher Olola, PhD, Meghan Broadbent, MS, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Cardiovascular disease remains the most common cause of death worldwide, with ischemic heart disease (IHD) causing nearly nine million deaths per year. Coronary heart disease (CHD) is estimated to cause about one-third of all deaths in people over 35 years old, and the incidence of CHD is expected to continue to rise. Acute myocardial infarctions (AMIs)—heart attacks—represent a significant portion of this overall CHD mortality, with approximately 620,000 Americans suffering a first heart attack, and 295,000 suffering a repeat event, each year.

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IMPACT OF IMPLEMENTING THE MEDICAL TRANSFER PROTOCOL SUITE™ (MTPS™)

Ivan Whitaker, MBA, Darren Judd, Srilakshmi Sangaraju, MS, Christopher Olola, PhD, Alissa Wheeler, BA

Aug 04, 2021|Research Posters

Emergency communication centers often field a large number of calls requesting transportation for patients from one care facility to another. Transferring patients between facilities can be frustrating for nearly everyone, including care facility staff, emergency dispatchers, communication center leaders, and responders.

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PERSONS DESCRIPTIONS REPORTED TO EMERGENCY POLICE DISPATCH

Meghan Broadbent, MS, Isabel Gardett, PhD, Chris Knight, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 04, 2021|Research Posters

Identification of persons based on verbal descriptions is one of the key skills of police work. This includes identifying suspects, but also locating missing persons, identifying a person needing help in a public assist call, or finding and helping a person who is threatening suicide. Correct identification can lead to reduced loss of life, reunions of missing persons with their loved ones, and apprehension of suspects, while incorrect identification can have terrible unintended consequences for both officers and civilians.

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WHICH PROTOCOL FOR TRAFFIC ACCIDENTS: MEDICAL, FIRE, OR POLICE?

Chris Knight, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. These can range from “fender benders” with no injuries and little or no property damage—in which case a single law enforcement officer might be an appropriate response—to mass-casualty events involving trains, buses, or other large, multipassenger vehicles.

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Are You with the Patient Now? Distribution of EMD Calls by Caller-Party Type

Bryon Schultz, BA, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD, Srilakshmi Sangaraju, MS, Christopher Olola, PhD

Oct 28, 2020|Research Posters

Caller-party type may determine the accuracy of the information collected by the EMD. Has this distribution changed in the past decade? Are EMD’s gathering more accurate information? And why is the caller party dynamic changing? The objective is to retrospectively look at the distribution of the caller-party type in a mostly urban/suburban, high performance EMS system. ProQA data from 2004 to 2017 was extracted and evaluated to identify any trends. This was a retrospective, descriptive, and uncontrolled study of de-identified medical dispatch data, collected using ProQA data from an...

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Most Common EMD Determinants Associated with Downgrade of ALS Incident to BLS Transports Include Critical Dispatches in a High-Volume Two-Tier EMS System

Roger M. Stone, MD, MS, T. A. Burns, MS, NRP, R. Furst, AA NRP, A. Butsch, MA, NRP

Oct 12, 2020|Research Posters

EMS agencies often have a critical shortage of available advanced life support (ALS) assets. Emergency Medical Dispatch (EMD) protocols are designed to sort calls with a reasonable safety margin yet not over triage calls as requiring ALS assets. In some two-tier deployments, a downgrade to BLS is available to allow ALS to return to an available status. The Montgomery County Fire Rescue Service (MCFRS) is an all-hazard combination system that provides a tiered emergency medical service response and transport in urban/suburban/rural settings. MCFRS responds to 94,000 medical incidents and...

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Connecting the Practice of Emergency Dispatch with the Communities it Services: Hypothesis Generation and Lessons Learned

Christopher Olola, PhD, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Alissa Wheeler, BA, Daniel Ashwood, PhD, Jennifer Hurst

Mar 14, 2020|Research Posters

The International Academies of Emergency Dispatch® (IAED™) exists with a mission to advance and support emergency dispatch professionals and match callers in need of emergency, health, and social services safely, quickly, and effectively with the most appropriate response. Therefore, IAED sets the highest possible standards for emergency dispatching worldwide through conducting research, creating protocols, designing training, offering professional development opportunities and certification for emergency dispatchers, and publications on the trade and science of emergency dispatch...

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THE EVOLUTION OF MPDS® PROTOCOL–38 ADVANCED SEND: RESEARCH-BASED PROPOSALS FOR CHANGE AND TRAINING ENHANCEMENTS

Bonni Stockman, Darren Judd, Alissa Wheeler, BA, Srilakshmi Sangaraju, MS

Oct 31, 2019|Research Posters

Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said "Send medical" or "Need paramedics." Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be frustrating for all parties involved, because officers are not trained to provide necessary patient information, emergency dispatchers must triage...

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