Topic: Call Prioritization Time

A Room Full of Nerds with Dawn Faudere and Rich Lindfors

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode13-2018-02-02-Dawn-Faudere-Rich-Linfors_mixdown.mp3Podcast: Play in new window | Download (Duration: 27:12 — 37.4MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it’s...

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Call Prioritization Times for Structure Fires in a Fire Priority Dispatch System

While Structure Fire is not the most common Chief Complaint handled by Emergency Fire Dispatchers (EFDs), the high death toll and other serious consequences that result make structure fires one of the most important types of calls EFDs handle.  The time needed to appropriately and effectively prioritize these calls can be evaluated using a time standard called Call Prioritization Time (CPT). In this study, we evaluate CPT for centers using the Fire Priority Dispatch System...

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Call Prioritization Time in a Fire Priority Dispatch System

This study represents a first attempt to classify a subset of time-to-dispatch in a 911 center – the call prioritization time. This time is defined as the time required to gather critical case information, after the address is obtained, and prior to notifying responder units of the call. This study characterizes call prioritization time in nine different 911 centers, all using the Fire Priority Dispatch System (FPDS). Times were examined by individual agency, overall, Methods:...

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Characterization of Call Prioritization Time in a Police Priority Dispatch System™

Time-to-dispatch in a 911 center continues to be a topic of much discussion in public safety. This study represents a first attempt to classify a subset of time-todispatch, call prioritization time, the time required to gather critical information prior to dispatching the call. The study characterizes call prioritization time in two Police dispatching agencies by determining overall median call prioritization time for all Chief Complaints (CCs) in the agencies studied, then by...

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