Annals of Emergency Dispatch & Response Logo

Priority Dispatch System

“For Us, It’s the Only Way:” Characteristics of ACE Achievement and Barriers to Success

Kim Rigden, Isabel Gardett, PhD, Audrey Fraizer, Edward Trefts, MFA

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to...

Read more