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Edward Trefts, MFA

Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question

Valeria De Cassia Pereira, RN, EMD-QI, Sara Scott, Maristela Uta Nakano, MD, MBA, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Srilakshmi Sangaraju, MS, Irena Weight, Daniel Ashwood, PhD, Edward Trefts, MFA, Brett Patterson, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Anecdotally, numerous MPDS® (Priority Dispatch Corp., Salt Lake City, Utah, USA)-user agencies in the USA, Canada, UK, and Brazil have reported that the emergency caller has difficulty understanding the key question (KQ) “Is s/he completely alert?”

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Caller's Ability to Understand "Responding Normally" vs. "Completely Alert" Key Question in a Brazilian Portuguese Version of an Emergency Medical Dispatch Protocol

Valeria De Cassia Pereira, RN, EMD-QI, Sara Scott, Maristela Uta Nakano, MD, MBA, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Srilakshmi Sangaraju, MS, Irena Weight, Daniel Ashwood, PhD, Edward Trefts, MFA, Brett Patterson, Jeff J. Clawson, MD

Aug 13, 2019|AEDR 2019 Vol. 7 Issue 2|Original Research

Alertness is important to assess during many medical emergencies; however, assessing alertness proves difficult in a non-visual emergency dispatch environment. Little is understood about how to best gather an accurate report of patient alertness during an interaction between callers and Emergency Medical Dispatchers (EMDs). The primary objective of the study was to compare two versions of a Key Question (KQ) intended to gain an accurate report of alertness, to determine whether either demonstrates a higher degree of caller...

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911 Attitudes, Barriers, and Experiences Among Diverse Communities in Utah

Edward Trefts, MFA, Alissa Wheeler, BA, Jennifer Hurst, Isabel Gardett, PhD, Christopher Olola, PhD

Dec 22, 2021|AEDR 2021 Vol. 9 Issue 3|Original Research

Previously, researchers have identified barriers and facilitators to using 911 in Black and Hispanic communities. However, there are many other groups that have access to 911 service, who have not yet been represented in the literature. Prior to this study, a Community Engagement Studio (a focus group forum) was held to solicit input from representatives of various diverse communities in Salt Lake Valley on their attitudes, experiences, and perceptions of their local 911 services.

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Fostering Research Collaboration in Emergency Dispatching: A Qualitative Study of Research Training Program Participants

Edward Trefts, MFA, Isabel Gardett, PhD

Sep 07, 2021|AEDR 2021 Vol. 9 Issue 2|Original Research

With the increased importance placed on cultivating a translational workforce, there has been demand for emergency dispatching professionals to be more involved in research activities intended to improve patient outcomes. Through interviewing emergency dispatch professionals who attended a research training program, this project sought to better understand how to create more effective research partnerships with practitioners interested in doing research relevant to their field...

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“For Us, It’s the Only Way:” Characteristics of ACE Achievement and Barriers to Success

Kim Rigden, Isabel Gardett, PhD, Audrey Fraizer, Edward Trefts, MFA

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to...

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