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stress factors

Factors Contributing to Emergency Dispatcher Levels of Stress

Kate Wahlgren, EMD, Andre Jones, PhDc, Audrey Fraizer, Christopher Olola, PhD, Dawn Faudere, EMT-P, EMD-Q, Isabel Gardett, PhD, Marc Gay, Mike Taigman, MS, Ronald Williscroft, QI, EMD

Aug 04, 2021|Research Posters

Studies have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work, however, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific factors contributing to dispatch stress and build better psychological health among this group.

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Multilevel Factors Associated with Stress in 9-1-1 Telecommunicators

Hwa Young Chae, MPH, PhD, Hendrika Meischke, PhD, MPH

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Although diverse factors associated with occupational stress have been examined, little is known about it among 9-1-1 Telecommunicators (TCs). As the first of the first responders, they experience post-traumatic stress disorder due to vicarious trauma and often work long-shifts and overtime. A more comprehensive assessment of the factors associated with stress among TCs is crucial for development of interventions to reduce occupational stress in call centers...

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