Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation...
Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates...
Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process...
Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS...
Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems...
Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders...
Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911...
Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED's Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes...
Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be...
Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that's trying to find out if people around the world describe medical...
