Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle...
Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers...
Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive...
Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals...
Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor...
Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research...
Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers...
Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both...
Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System...
Isabel talks with Marc Gay, one of the world's foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR...
