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Donald Robinson

Call Prioritization Times for Structure Fires in a Fire Priority Dispatch System

Jay Dornseif, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Corike Toxopeus, PhD, Robin Grassi, Angela VanDyke, Donald Robinson, Tami Wiggins, Lori Daubert, Mark Hutchison, Sharon Crook, Kevin Sipple, Lisa Kalmbach, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 01, 2016|AEDR 2016 Vol. 4 Issue 2|Original Research

While Structure Fire is not the most common Chief Complaint handled by Emergency Fire Dispatchers (EFDs), the high death toll and other serious consequences that result make structure fires one of the most important types of calls EFDs handle. The time needed to appropriately and effectively prioritize these calls can be evaluated using a time standard called Call Prioritization Time (CPT). In this study, we evaluate CPT for centers using the Fire Priority Dispatch System (FPDS). The primary objective in this study was to determine CPT for the FPDS...

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Characterization of Call Prioritization Time in a Medical Priority Dispatch System

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Corike Toxopeus, PhD, Jeff J. Clawson, MD, Adam Johnson, Bryon Schultz, BA, Kristen Miller, JD, Neal Richmond, MD, FACEP, Donald Robinson, Matt Zavadsky, MS, Lis Burnette, Tracey Barron, BS, Brett Patterson

Mar 07, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Emergency Medical Services (EMS) agencies have a pressing need to understand call prioritization time (CPT), a key sub-component of call processing time in Emergency Medical Dispatch, as it impacts response time to specific cases and overall EMS agency response time performance. The objective of this study was to determine median CPT by dispatch priority level and Chief Complaint type. This retrospective study included data from six emergency communication agencies, each accredited by the International Academies of Emergency Dispatch (IAED)...

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Emergency Medical Dispatchers' Ability to Determine Obvious or Expected Death Outcomes Using a Medical Priority Dispatch Protocol

Ivan Whitaker, MBA, Christopher Olola, PhD, Corike Toxopeus, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD, Bryon Schultz, BA, Donald Robinson, Christopher Calabro, Isabel Gardett, PhD, Brett Patterson

Aug 01, 2015|AEDR 2015 Vol. 3 Issue 2|Original Research

Emergency Medical Dispatchers (EMDs), at emergency communication centers that have implemented the Medical Priority Dispatch System® (MPDS) protocols, use scripted questions to interrogate people calling 9-1-1. Based on this interrogation, case determinant codes are assigned– to identify the specific patient condition and enable optimal allocation and deployment of resources to ensure appropriate field responses. MPDS determinant codes for both OBVIOUS and EXPECTED DEATH exist for patients that are clearly and irreversibly dead, or have a terminal illness accompanied...

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Call Prioritization Time in a Fire Priority Dispatch System

Jay Dornseif, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Robin Grassi, Angela VanDyke, Donald Robinson, Tami Wiggins, Lori Daubert, Mark Hutchison, Sharon Crook, Kevin Sipple, Lisa Kalmbach, Jeff J. Clawson, MD, Christopher Olola, PhD

Mar 22, 2015|AEDR 2015 Vol. 3 Issue 1|Original Research

This study represents a first attempt to classify a subset of time-to-dispatch in a 911 center – the call prioritization time. This time is defined as the time required to gather critical case information, after the address is obtained, and prior to notifying responder units of the call. This study characterizes call prioritization time in nine different 911 centers, all using the Fire Priority Dispatch System (FPDS). Times were examined by individual agency, overall. This was a retrospective, non-controlled, descriptive study involving nine 911 and by FPDS...

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The Distribution of a Fire Priority Dispatch System's™ Call Incident Types and Priority Levels in Selected U.S. Fire Agencies

Jay Dornseif, Brett Johnson, Angela VanDyke, Donald Robinson, Tami Wiggins, Lori Daubert, Mark Hutchison, Sharon Crook, Kevin Sipple, Lisa Kalmbach, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 12, 2014|AEDR 2014 Vol. 2 Issue 2|Original Research

The extent of fire emergencies in our communities is of great concern, not only to the public, but to the nation's fire departments, whose role is not only to respond to them, but to mitigate and, even earlier, to prevent them. The variety of types of fire-related emergencies reported to 911 is of significant interest to this ongoing mandate. The aim of this study was to characterize the distribution of calls handled using a Fire Priority Dispatch System (FPDS™) in the studied agencies. This was a retrospective and non-controlled descriptive study...

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