Author: isabel-gardett-phd

Welcome Message from the Editor-in-Chief

Emergency dispatchers are no strangers to misunderstandings about what they do. Even the U.S. government classifies emergency dispatchers as “clerks,” rather than as the protective service professionals they are. In research on emergency dispatch, we see plenty of misunderstanding as well. Mostly, it comes in the form of narrowed focus. When people talk about emergency dispatch research, they generally mean they’re studying one of two things times or cardiac arrests. The vast majority of emergency dispatch research over the past twenty years has focused on one of these two topics. Yet as...

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Multi-Protocol Discipline Agencies Use Different Protocols To Process Traffic Accidents

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. ECCs that handle calls in multiple disciplines (medical, fire, and law enforcement) may have multiple protocols available for handling traffic incidents because the Medical Priority Dispatch System, Police Priority Dispatch System, and Fire Priority Dispatch System each contains its own traffic and transportation incident protocol....

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Weapons Reported On-Scene by Callers to Emergency Police Dispatch

Providing information about possible weapons on scene is an essential objective of police dispatching and clearly valuable to officer safety. However, up to now, no information has been available about how often callers report weapons as “involved or mentioned” in an incident, what types of weapons are most commonly reported, or which incident types most commonly have reported weapons associated with them. : The primary objective of this study is to determine which types of weapons are reported most often and on which Police Priority Dispatch System (PPDS®)...

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Welcome Message from the Editor-in-Chief Volume 5 Issue 2

One of the most rewarding parts of being involved with the world’s first-ever peer-reviewed journal of emergency dispatch is that we get to work with a lot of new researchers. Working with those who are just entering the field helps us remember how important—and how exciting—research is. When we do research, we get to be on the very forefront of knowledge. We’re no longer only learning at second hand, but actually creating new knowledge ourselves, and that’s something we love to share. Science has always been an effort of generations, with every new researcher building on and expanding what...

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