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Combating Sedentary Health Risks in Emergency Communication Centers: The Critical Role of Daily Movement

James Bohon, Michael Coffey, Brittany Farrell, Megan Hoggard, Matthew Gentile

Apr 18, 2025|Research Posters

Over the years, there has been a downward trend in the prevalence of deaths from heart disease, attributed to improved healthcare access, advancements in sanitation, and a reduction in smoking (Centers for Disease Control and Prevention [CDC], 1999). However, recent data indicate a concerning reversal in this trend, with an increase in heart disease-related deaths (Martin et al., 2024).

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911 Caller-Described Heart Attack Symptoms

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Brett Patterson, Chris Davis, EMD-I, Joleen Quigg, Matthew Miko, JD, Richard Lindfors, NRP EMD-I, Jayme Tidwell, Kevin Pagenkop, ED-Q, John Lofgren, ED-Q, Jaci Fox, ENP, Jeff Clawson, MD

Apr 20, 2022|Research Posters

Research has showed that heart attacks present clinically with varying symptoms; and those symptoms are not always described by patients as chest pain or chest discomfort. Emergency Medical Dispatchers (EMDs) using the Medical Priority Dispatch System (MPDS™) are trained to select the Chest Pain/Chest Discomfort Protocol for non-chest pain heart attack symptoms or classic heart attack complaint of chest pain/chest discomfort. Nevertheless, it is still unknown how often callers report heart attack symptoms other than chest pain/chest discomfort, including what specific words/phrases they use to describe

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Caller’s ability to understand “responding normally” vs. “completely alert” key question in a north American English version of an emergency medical dispatch protocol

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Chris Davis, EMD-I, Bryon Schultz, BA, Charles Gipson, MA, Jean Early, BS, Jeff Clawson, MD

Apr 20, 2022|Research Posters

The difficulty of evaluating the mental status, particularly alertness, is more pronounced in the medical dispatch context, where the Emergency Medical Dispatcher (EMD) must work through the eyes and ears of the caller, who is most likely a layperson. Determining true non-alertness and the level of its effects on outcome needs to be solved to perfect the interrogation and response-coding processes at dispatch.

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Sensitivity and Specificity of Emergency Medical Dispatching Protocols in the United States

Gage, C. B., MHS, NRP, Déziel, J.D., Ph.D., NRP, Wilfong, D.A., Ph.D., NRP

Apr 19, 2022|Research Posters

Emergency medical services require the accuracy of priority dispatching to optimize the match between patients' medical needs, prehospital resources, and maintaining patient safety. When ambulances are traveling with Lights/Sirens rather than with other vehicles' flow and speed on the road, they place themselves and the public at a higher risk.

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ABILITY OF LAYPERSON CALLERS TO APPLY A TOURNIQUET FOLLOWING PROTOCOL-BASED INSTRUCTIONS FROM AN EMERGENCY MEDICAL DISPATCHER

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Daniel Ashwood, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Paul Stiegler, MD, Mark Conrad Fivaz, MD, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

The overall objective of the study was to determine whether layperson callers can effectively stop simulated bleeding using an improvised or a commercial tourniquet, when provided with scripted instructions via phone from a trained protocol-aided EMD.

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Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question

Valeria De Cassia Pereira, RN, EMD-QI, Sara Scott, Maristela Uta Nakano, MD, MBA, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Srilakshmi Sangaraju, MS, Irena Weight, Daniel Ashwood, PhD, Edward Trefts, MFA, Brett Patterson, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Anecdotally, numerous MPDS® (Priority Dispatch Corp., Salt Lake City, Utah, USA)-user agencies in the USA, Canada, UK, and Brazil have reported that the emergency caller has difficulty understanding the key question (KQ) “Is s/he completely alert?”

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Correlation of Emergency Medical Dispatch Traffic/Transportation Incidents to On-Scene Outcomes

Jenna B. Streeter, MPA, ENP, Alissa Wheeler, BA, Greg Scott, MBA, EMD-QI, Srilakshmi Sangaraju, MS, Christopher Olola, PhD

Mar 04, 2020|AEDR 2019 Vol. 7 Issue 3|Original Research

Research on motor vehicle accidents (MVAs) is robust, though most focuses on prevention and treatment. Emergency medical experts now recognize telecommunications' vital role in the chain of survival; however, MVA research on telecommunicator impact on the MVA is limited. This study seeks to address that gap in research, examining the relationship between Emergency Medical Dispatch codes and on-scene findings. The objective of the study was to characterize all cases (based on determinant codes) triaged using the Medical Priority...

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